Refund policy

LE’HOST BEAUTY

Returns, Damages & Exchange Policy

Le Host, LLC • Las Vegas, Nevada

Effective Date: April 2026

Le’Host Beauty is committed to delivering high-quality products and exceptional customer service. If you experience any issue with your order, please contact us promptly so that we may assist you in a timely manner.

Phone: 702-963-1994 Email: sales@lehosthair.com

Section 1 – All Sales Final — Hygiene Policy

ALL SALES ARE FINAL

Due to the nature of our products and in the interest of hygiene and customer safety, we do not offer refunds or exchanges on items once they have been shipped. This policy applies to all orders without exception.

We strongly encourage all customers to carefully review and verify their order details — including product selection, size, color, and shipping address — prior to completing their purchase. Le’Host Beauty assumes no responsibility for errors made at the time of order placement.

Section 2 – Damages and Order Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, you must contact us within 14 calendar days of the confirmed delivery date to be eligible for review.

Claims submitted outside of this 14-day window will not be considered, and Le’Host Beauty reserves the right to deny any such request without further review.

To initiate a claim, please contact us with the following information:

• Your order number

• A description of the issue

• Photographic evidence of the damage, defect, or incorrect item

• Your preferred contact method for follow-up

Section 3 – Exchanges — Damaged or Defective Items Only

Exchanges are considered exclusively for items that are damaged, defective, or materially different from what was ordered, and only where a valid claim has been submitted within the 14-day window described in Section 2.

If your claim is approved, the following process applies:

• We will evaluate the reported issue and determine whether a replacement or other resolution is appropriate at our sole discretion

• Items may be required to be returned for inspection prior to final approval

• If approved, a replacement item or refund will be issued to your original payment method

Please note the following regarding refund processing:

• Processing times may vary depending on your financial institution

• Once a refund is issued by Le’Host Beauty, the timing of its appearance in your account is outside of our control

Section 4 – Restocking Fee

At management’s sole discretion, any approved return may be subject to a restocking fee of 35% of the item’s purchase price. The following costs are non-refundable under all circumstances:

• Original shipping and handling charges

• Return shipping costs, unless otherwise explicitly approved in writing by Le’Host Beauty

Section 5 – Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances, regardless of condition or reason:

• Sale or clearance items

• Gift cards

• Products that have been used, worn, altered, or opened

Any item that does not meet the eligibility requirements set forth in this policy will be returned to the customer at their expense or discarded if return shipping cannot be arranged.

Section 6 – Right to Deny

Le’Host Beauty reserves the right to deny any return, refund, or exchange request at its sole discretion, including when:

• The claim is submitted outside of the applicable time window

• Sufficient evidence has not been provided

• The item does not meet the conditions outlined in this policy

• There is reason to believe the claim is fraudulent or made in bad faith

Our decision on all return, refund, and exchange matters is final.